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Trade room loopholes...


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#1 Mad Zero

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Posted 27 March 2006 - 05:33 PM

Just wondering if anyone else has noticed any of these current show/trade room trends?


1. Adding a model to the showrooms for the sole purpose of selling it, or purely to promote a legitimate trade room entry. I have seen 4 or 5 of these this past Month alone.


2. Blatently ignoring TC rules by advertising non-RC related stuff - safe in the knowledge that the worst that can happen to them is that the ad will eventually be deleted - by that time of course their advertising has acheived it's aim!


3. Posting eBay auction countdowns such as "last hour for my Scorcher!" or "Rough Rider ending soon!" etc. There are a continuous stream of these but I thought this violated TC rules?


It may just be me but seeing a trade ad the other night from a member advertising his Dad's motorcycle business (yes really!) really got under my skin and prompted me to write this. I wonder if there ought to be some sort of '3 warnings then you're out' system implimented to deter the growing number of wise-guys from spoiling our club website - what does everyone else think?



#2 mr_pushrod

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Posted 27 March 2006 - 05:50 PM

I agree, it just pushes legitimate trades off them main site.
If at first you don't succeed, sod it.

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#3 Gruntfuggly

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Posted 27 March 2006 - 05:55 PM

Personally, I'd be quite happy to see eBay auction promotions dissappear from the TC trade room. I never look at eBay trades - I can quite easilty search eBay myself...
"Scampering along the unmade track raising clouds of dust; this is one of the charms of off-road running."

#4 nzl60

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Posted 27 March 2006 - 06:39 PM

I agree about the trading rules, I dont often put gear up for sale or trade and it is annoying when it is bumped off by irrelevant or barely 'revised'  trades. I follow the rules and if I get bumped off  the homepage by relevant items I am not phased but when it is a 'Price reduced by 26p' trade that was on there the day before it s**ts me. [8o|]


Still I guess there is a search function....[^o)]



#5 netsmithUK

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Posted 27 March 2006 - 07:20 PM

All valid points, although I must have missed the 'none relevent trades' bit, I've certainly not had any pointed out to me recently. When they are the user is warned, repeated offenders will have traderoom rights removed.


We now have a much better system in place for hadnling this tpy eo thing and preventing relistings/countdowns. It will be lauched within the next week or so. Not full proof, but a definate step forward. It will also make it easier for people to report them and action taken even after the item has been deleted.


As for not seeing ebay items - this will also soon become a subscriber option, similar to the way you can choose not to see certain items or users.


Items for sale in the showroom is a bigger issue and a constant thorn (and probably cause this debate to become another long rambling one) Just to give you some background.


When it was originally set-up it was definated seen as a black or white thing. Either an item was for trade or it wasn't. Nice and simple. As time has passed though its become clear its not and as always there are issues. Basically we have users, that have had a model a long time built up some nice comments and basically want to keep the item in their showroom (Set to extra info) but have decided its time for whatever reason to sell it on. Understandably these people don't want to lose the comments or the item from their showroom (esp if they might end up not selling it), so list it again in the traderoom telling people to go look at it. I don't really have a problem with this. Also some people make items, which they want to show-off as part of their showroom. It maybe they have more to sell, but with a B&W rule they would have to list it in their traderoom and it woould never be seen by anyone browsing their showroom - that seems a bit odd too. These are just a couple of examples off the top of my head, there are probably others. We also have people that post things in their showrooms and the copy reads 'Haven't decided if I'm going to keep it yet, might do, might let it go for the right offer' They would argue this is a valid description of their feelings towards the model, others see it as an offer to sell. If we wanted to make a rule on this last type we'd need to start defining what was allowable language and what wasn't etc


The ones I do have an issue with is the ones that list in both places on the same day. Taking up two spots on the home page. As a rule we will contact the owners of these and explain the situation and on the whole people do tend to understand once its pointed out to them. We do this when we can calmly and politely, and members are welcome to do the same. As long as no once goes steaming in, name calling hurling abuse etc, like I said most people are open for a bit of friendly advice. A lot of the people that do it come form other boards which allow this type of thing or ebay where most of what you try and do is about getting your items exposed to as many people as possible even if they are not interested.


One thing I have noticed though is that people are using the 'don't show user' function and simply blocking people they don't like the practices of - hopefully at some point they will spot much lower 'views' on showroom items and trades.


As always though I am open for suggestions. The only way we could make it never happen is stop any item appearing until a mod clears it. Easy enough to do, but feels a bit heavy handed.


Chris


 



#6 Mad Zero

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Posted 27 March 2006 - 07:36 PM

Well I think the show/traderoom content filtering issues have been covered really - my point was, that having agreed that some people cannot be made to follow the rules without heavy handed tactics, should there not be some sort of (announced) penalty for those who blatently abuse the site regardless ..if only to please those of us who use the site as intended?



#7 netsmithUK

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Posted 27 March 2006 - 07:54 PM

If someone repeat offends for any of our clear cut rules we do ban them simple as that. As you know we don't 'name and shame' anyone.


When the area is less clearcut like I explained above the it is more difficult. 'Joke' posts are another example of the same thing - its a grey, as we have to try and explain to some people what we consider funny or at least not rule breaking and what is against the rules. The problem is any that get post set a precident to someone for no matter how long they get left for.


All I'm saying is anything that falls into the grey area we make a judgement call on.


When the new system is ready I'll be sending around a new 'Terms and Conditions' and make it clear to everyone whats acceptable and whats not.


Chris


 



#8 Mad Zero

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Posted 27 March 2006 - 08:05 PM

No, the issue of BLATENT offenders is what I'm trying to address - there's no grey areas when advertising your Dad's motorcycle shop in my book! [:)]

#9 netsmithUK

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Posted 27 March 2006 - 08:20 PM

no probs with blatant offenders - just email them through if we miss them.

#10 Mad Zero

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Posted 27 March 2006 - 08:32 PM

Right, well that'll be a great deterrent! Sorted then. [;)]

#11 mr_pushrod

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Posted 27 March 2006 - 10:40 PM

So to clarify, we email link to any blatentely disallowed trades you or the moderators miss. Anyone that gets caught doing it gets a warning, 3 strikes and your out. Is this the basics of it?
If at first you don't succeed, sod it.

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#12 netsmithUK

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Posted 28 March 2006 - 12:55 AM

Repeat offenders of any rules get kicked off.


If the are new users and they do it 3 times in a day, then we'd probably count that as one. Likewise if anyone trawls back through all entries and finds someone thats done it 4 times in the past or its something you find that was posted months or years ago and no body has complained about it then we'd take a view on it.


At the end of the day the people that get banned are the ones that don't take any notice when we try and explain the situation to them.


Items for sale in the showroom, is one that is currently being debated (thats not a queue to go and do it though, we'd rather people didn't but accept its a grey area we hope to rectify) Even here in some cases we will take action.


If people really want to help then a good thing to do would be to point people that do get things wrong at this thread via a friendly email (As well as letting me know)


Chris



#13 huffmiester

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Posted 28 March 2006 - 04:48 AM

well chris you say no one has writen to you about this recently. i wrote to you this month pointing this out to you. and the listing as it was put . so i take it i must be mr nobody


 



#14 minijosh

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Posted 28 March 2006 - 10:09 AM

He was using your alias so he wouldn't have used your real name so the offender didn't know who told. Nice one Huff, you just turned on the light to the witness booth infront of the robbers.  HAHA
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#15 huffmiester

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Posted 28 March 2006 - 01:18 PM

i dont see the no sales in your showroom is a grey area. as you said all members are treated the the same. this cant be so. as you removed my sale and told me it breaks the rules. when i pointed out to you a member who had 68 cars for sale in there showroom. you them told me you gave him special permission so much for equality. he still has 28 cars for sale with prices  some with make me an offer.some hes not selling and loads he has sold.


as i i see it a rule is a rule and you shouldnt give special permission to one member then remove someone elses.


oh and having just check the same guy is still selling in his showroom prices and all so the special permission for him has lasted over a year.



#16 netsmithUK

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Posted 28 March 2006 - 01:35 PM

Hi Huff.


As I have wrote to you many many time nows, the one member you spoke of was a long time ago and a decision I have regretted since. The member in question had a huge showroom, with lots of items, lots of comments and had decided he wanted to sell everything. At the time the traderoom only offer 10 items to be entered and he had many more and also becasue of the way the system worked and contraints on our resources this seemed the best way of offering the items. It wasn't about spamming the home page or double listing the items.


I took a view, I made a decision at that point based on what I thought was best. With hindsight I put my hands up and say it probably wasn't the best decision I ever made. That, I would say, was the beginning of us reviewing the situation.


I agree, one rule for all is the way to go - which is what we are looking into.


Whatever rule is introduced or reinforced, out of 30,000 entries you'll always find some old ones that appear to break them.


Chris



#17 huffmiester

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Posted 28 March 2006 - 01:51 PM

yes chris i can see that you tought it was a good idea at the time. but this guy is still doing it a year later, and if other members have more than ten items they want to sell can the get the same permission..


if it was a one off mistake on your part thats fine we all make mistakes. but to see the same guy still doing it a year later is a bit much as we all pay the same membership fee it doesnt look as if all members are treated equialy



#18 netsmithUK

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Posted 28 March 2006 - 02:19 PM

You are right, that particular 'oddity' has gone on long enough. I will set about getting it sorted.


(I'll also start getting my replies ready in advance for all those that complain when he lists all the items in the traderoom )


Chris



#19 huffmiester

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Posted 28 March 2006 - 02:30 PM

thats no problem to me chris if a member decides to sell his showroom through trades. as you pointed out to me  a few times trades is the place to do it..a good idea would be to limit members to being able to add only 3 items a day to trades or showrooms.as your membership is growing and you have very limited spaces on the home page. this way all members get a fair crack at the home page and will stop it being swamped by one member..

#20 netsmithUK

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Posted 28 March 2006 - 02:47 PM

I think the traderoom is limited enough already (20 items)  Some members don't actually have the opportunity to visit the site to post anything on daily basis, instead limiting their surfing to weekends etc, so its a bit sledgehammer these people to only be able to enter what would effectively be 6 items a week. At the end of the day the traderoom is an area for trading, we have out 30 day rules and a max of twenty items and many of our members actually want to be given more choice by seeing more items listed, not less.


Its actually counter productive for any seller to list them all in one go, as generally they get fewer hits and also it only takes 10 other items to be entered before all their sales disappear from the home page.


People that get maximum exposure are those people that post items one or two at a time.


Chris



#21 huffmiester

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Posted 28 March 2006 - 03:12 PM

well it was just a suggestion as your always asking for them. and yes you have the 30 day rule another totaly grey area as a few words get change and re entered. loads of ebay count downs. which i believe is against the rules but doesnt seem to be inforced. lots of these done by long term members who should know better.


the problem that makes the rules grey is theres no come back to the persons repetedly breaking the rules. so rules with no teeth dont work and become grey areas.



#22 netsmithUK

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Posted 28 March 2006 - 03:29 PM

lol [:)]


We have 700+ trades going in every month and every day we do enforce the rules. We make judgements on those we see and those that are brought to our attention. If some get through then its because nobody has been upset enough to point them out to us. We have a set amoutn of time in which we look after the forums, the showrooms, the trade area, develop the site and lots more. Occasionally things will slip by, but percentage wise is still quite small.


9/10 people we email are very accomodating, its only the odd one or two that require length discussions as they see it as a personal attack on them and their 'freedom' of speech. I was emailed yesterday about someone doing it that I hadn't noticed. I emailed them, they apologised and agreed not to do it again.


As I've said before repeat offenders do get kicked off, if we have to moderate their use of the system on multiple occasions.


 


 



#23 huffmiester

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Posted 28 March 2006 - 03:35 PM

mmmmmmmmmm great how many members to date have been kicked off for repeatedly breaking the rules as i have never heard of one. or do they all stop when asked to.

#24 netsmithUK

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Posted 28 March 2006 - 03:51 PM

In total it hard to say exactly, probably about 5-10 ish. (although not all for this reason)


99% back down, at the "The rules of the club and the way we run it are obviously not some thing you can work with, even though you agreed to these rules when you signed on. If you continue to do it then your account will be closed" email


Like I'm under no misunderstanding there are more people doing it but we can only react to those people that are brought to our attention. Also when our resources are diverted to other 'hot topics' /threads and and major issues then a few more get through.


Ebay is not perfect with its workforce of several thousand doing a full time job, so I'm not really expecting us to be, it would be foolish to think we could be. We do our best, and from feedback I recieve the majority are happy, even though we all identify improvements can always be made.


Chris



#25 huffmiester

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Posted 28 March 2006 - 04:08 PM

well if it comes to a choice between upholding the rules or answering in the forums im sure most members would prefer to have the rules upheld.



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