That is true - it reminds me of an exchange I overheard a while ago at my LHS. An RTR-buyer had broken his online purchase, and was trying to get the LHS to fix it. When told that the car was not of a brand normally stocked by the shop, and that there would be a delay while spares were ordered in, he got quite irate. I remember his parting words to the shop owner, and the owner's reply:
"Call yourself a model shop? You don't even stock basic spares for my model!"
"Call yourself a modeller? You didn't even build the thing!"
Now, while both parties did rather let their emotions get the better of them, it does highlight a valid point: How is a LHS meant to provide spares support for models not sold by themselves? It would be like going into a fullsize garage that sells and services VW, Seat and Skoda, and kicking off because they don't have spares for your Daewoo.
It is true that many LHSes will try to source parts not normally kept in stock, but the instant-gratification-seeking RTR buyer I observed was one who wanted everything straight away. I think it is safe to assume many others are like him, and therefore not too popular with hobby shops!
I'd really like to see numbers, because everyone "knows a guy" who threatened to burn down the LHS because they couldn't fix his car, or makes statements about "these new whippersnappers who don't understand patience" but it's unlikely those are the way everyone who buys a RTR behaves. Also, I'm pretty sure there's plenty of instances of "kit builders" blowing up irrationally at LHS staff.
- biggamehunter likes this