netsmithUK

I don't know what to tell you. Hot mail are blocking some of the emails we send out and are sending our servers the message that the user should request our email should be white listed. Technically I think they have blocked emails going through SendGrid who is the service we use. The message coming back from Hotmail is that if it is blocked in error the user should contact them. Whether they do anything i have no idea. At this point though, that is all I have to offer. I am not in a position to find another supplier at comparable rates and then refactor and test all the code I would need to use them. Just being honest. If you want to want me to reset the email associated with your account I can do that if you DM me via the forums. Chris

unfortunately the problem is not with your personal whitelist - its with Hotmails by the looks of it they are blocking it before it gets to you

Only saw the one reset email go out this time. In terms of hotmail I can only advise emailing support and asking them to white list us.

the emails from the forum and the main site are sent by different servers, which allows me to keep costs down.

its being blocked by your provider before it even gets to you. I get the feeling in the past you may have hit the button again, but then have got the original email which is now out of date.

I saw your password reset fire off and the email has been sent. If you have not got it already then that is the separate issue that your provider is blocking our emails which I can't do anything about

@nicherotors at the moment, I'm out of ideas. The tracking I've put in place shows me that people are resetting passwords and then logging in ok. There are several every day using a variety of browsers and OS's. I can't think of what other logging to add that would give me more clues at the moment. Not saying you are doing anything out of the ordinary or wrong just can't think what it could be. Try the password reset again and I will give it another shot of trying to work out what the issue is

@Gamester I've looked at your showroom and your models have comments against them, you've just not cleared any of them for showing on the site. (clicking the green tick) This means when you look at you models in any browser that is not logged in you don't see them and if you look and you are logged in you do see them.

I can see hundreds of comments left in August so not quite sure why you would be having issues. Basically the way it works is a) if you are logged in (ie you see your name in the top right - then you can just leave comments b) if you are not logged in (weather you are a member or not) you can leave a comment if you give your email but you will be sent a confirmation email yourself - to verify you are a real person - before that comment is passed onto the model owner. Neither route should ask you to login or even sign up, although the second does offer signing up as an option. Perhaps you could post some screenshots here of what you are seeing on stage at each step? Cheers Chris

It should only ask you to very your email if you are not logged in when you leave the comment. If you are logged in then you can just leave comments

ok more info. I can see that the actual 'reset password' option fired twice (at the moment the only way I can see this happened is by clicking the button twice), within the same minute and one of the messages got delivered but hotmail blocked the other - that could lead to things getting out of sync, possibly. I need to run some more tests.

Not sure - think we are getting close though. I can see from what you have posted here that that is indeeed the second password, which is effectively useless as your password has already been reset to the first one, which for some reason you are not seeing for some reason. Leave it with me.

Do you run any sort of browser plug-ins, sometimes these can hide things thinking they are adverts? Try turning any off in the browser that is giving you problems.

I just saw you try again - it looks like this time your email provider let the emails through From what it looks like the process is running 'ok' but it appears you might be shown two different passwords? The first gets recorded against you account but then you try and logon using the second, which obviously fails. At the moment I've got no idea why or how this could happen, short of some sort of page refresh happening for you for some reason. I'll continue to investigate but let me know if any of that rings any bells.

Please post some links to items you think should have comments shown against them.