Yes, same problem here in Fayetteville, North Carolina, USA. I went to my local hobby shop, who is listed on Tamiya's dealer page as an off road Tamiya supplier, and was cold shouldered! I was after wheels and tires for my Dyna Storm and you should have seen the look they gave me before they turned their back on me and walked away.
This place brags about being family owned and operated and in business since 1967, it's a wonder that they're still in business. No sense complaining to the owner!! It's a shame, I do spend a good bit of money on my hobby and they will never see any of it. I resorted to just ordering from Tamiya USA and get fabulous service without the bad attitude!
Being an old guy, I grew up with hobby shops that would bend over backwards to get what you requested and take the time to work on a problem with you. Heck, I worked in a slot car track for a few years in the late 60's and would have PROMPTLY been fired for displaying the attitude I ran into here. I'll be moving back to Colorado in a month or two and hopefully I'll find a decent shop there.
I'm sure all hobby shops can't be judged by a few bad apples, but it sure is frustrating!