CAN'T ADD TO TRADES

[HAIRY_HARRIS]

hi,can anyone help? i can add to my showroom but when i try to add a trade it doesn't seem to want to let me!!??!!

[netsmithUK]

This might be a general problem effecting several members. I've reinstalled parts of the DB recently to see if it helps.

If users are effects, "It doesn't work" doesn't really give me much to go on. What I need is...

- What OS you use

- What browser you use + version

- A step by step guide to what you do

- Any symptoms you see

- Any error messages that may appear

- roughly the time of day it happens (GMT), if it it happens all the time, then one specific time. (helps me check in the log)

- a copy of all the options you chose, ie trade type, amount, title, copy, images etc

- ideally a screen shot of the completed 'new trade' form

- is it all items or just a particular one?

Then do these test and let me know what happens.

- Enter the item with just text, ie just the title and a short description (does it work yes/no)

- If "no" try a simple test item, with "test" as the title and "test copy" and the main description

- If "yes" then edit the item and try adding the pictures (does it work yes/no)

Once you've tried all that please try again with any firewall/security turned off (I'm not saying leave it like that, or that is a solution, it will just help me know where to look for problems) If this works turn them back on one at a time and let me know which stops it from working.

Basically the more information you give me the more chance I can help.

Cheers

Chris

[Shermanator2]

I keep getting a page cannot be displayed error (White screen) when I try to add to my trades. I am using Win XP Pro with IE 6.0 SP2.

[netsmithUK]

I really need answers to most of the above questions please.