Missing Bruiser ---- 4 months .....

[VTRSP1]

Hi all,

need some advice from all with regards to a "missing Bruiser" which i have bought off a fellow member here on TC. i know this might not be the proper thread, so mod, please move it if so, Thanks....

The main issue is, i was looking through the for sale thread on TC and saw a brusier for sale, and its from a well-known member,who has lots of 3-speed, but not the recent Zhang, after a few emails, we agreed on the price, which was 400euro.

The seller requested i pay via paypal as gift and i did so..... and the bruiser was sent on the 26-Oct 2010, with a tracking nos given, item was sent from Netherland, to Singapore. Till date, the tracktrace page has only shown the item was sent to the country of destination on 26-Oct and not further update was made after that.

I have send lots of emails to the seller on the delay and he has done a report of the delay with the post office but nothing much else has happen after that.

is there any other way i can track the item now? The post office made the delivery and should know which couier they send the item to and get them to check, but nothing is happening...

could any fellow member here help?

thanks a million

[WillyChang]

how was it sent... i assume minimum Registered Post? & you've got the item #?

go speak to your local Post Office too, if your postmaster/mistress is helpful they'll can start an inquiry search

i know SingaporePost was a real mess over xmas 2010, they were running late on everything

and 1 parcel we had sent out of SG took 5 wks to get to Australia... previously be about 5d!

i recently had to do the same here... EMS parcel from JP, waiting for 4wk+.

When i got the tracking # searched online, said parcel had arrived within 3d of sending.

My LPO searched and found it in the back room, been sitting there 3wks 'uncollected'!!

[VTRSP1]

how was it sent... i assume minimum Registered Post? & you've got the item #?

go speak to your local Post Office too, if your postmaster/mistress is helpful they'll can start an inquiry search

i know SingaporePost was a real mess over xmas 2010, they were running late on everything

and 1 parcel we had sent out of SG took 5 wks to get to Australia... previously be about 5d!

i recently had to do the same here... EMS parcel from JP, waiting for 4wk+.

When i got the tracking # searched online, said parcel had arrived within 3d of sending.

My LPO searched and found it in the back room, been sitting there 3wks 'uncollected'!!

its was sent via "Global Pack" with a item # given.

i have called up SingaporePost a few times already, and their reply is the item is not yet in singapore ....

based on the item #, i have checked it daily and the status remains as the same;

25.10.2010:

Parcel sorted at sorting centre

26.10.2010:

Parcel sent to country of destination

no further update was given

[RA1028]

If the package already left the sending country(Netherland), it is faster and easily to ask your local post office(Singapore)for help. But since in your case, your local post office has no information, there is no way but to ask your seller to file a formal enquiry from the sending office. That way, the Netherland post will contact with Singapore post and try to locate your package.

[TWINSET]

Have you tried this; http://www.hobbyprojects.com/ems-internati...l-tracking.html

There's a few sites now that'll trace international postage, it's worth trying a couple though to make sure you get consistent results.

[VTRSP1]

If the package already left the sending country(Netherland), it is faster and easily to ask your local post office(Singapore)for help. But since in your case, your local post office has no information, there is no way but to ask your seller to file a formal enquiry from the sending office. That way, the Netherland post will contact with Singapore post and try to locate your package.

Seller has filed a formal enquiry with the netherlands post office,n that was abt two months back,no updates on that too

[VTRSP1]

Have you tried this; http://www.hobbyprojects.com/ems-internati...l-tracking.html

There's a few sites now that'll trace international postage, it's worth trying a couple though to make sure you get consistent results.

i tried another site too.... still have the same result....

[mb_c11]

"Global Pack"? That's not the name of the courier service/shipping company I hope - never heard of it... Popular shipping companies in the Netherlands are: TNT Post, DHL, UPS, Fedex. "Global Pack" sounds like it could be one of TNT's services, but likely not Express mail (IIRC, that's "Global Express").

If you can't track it outside the Netherlands, it likely was sent by regular registered mail, which suffered MASSIVE delays in October-December 2010 due to the weather being snowy (5 cm of snow effectively halted my country ). You should ask the sender to phone the shipping company's customer service and have them track the parcel. The post office is ineffective, as the clerks often are rather clueless.

[VTRSP1]

"Global Pack"? That's not the name of the courier service/shipping company I hope - never heard of it... Popular shipping companies in the Netherlands are: TNT Post, DHL, UPS, Fedex. "Global Pack" sounds like it could be one of TNT's services, but likely not Express mail (IIRC, that's "Global Express").

If you can't track it outside the Netherlands, it likely was sent by regular registered mail, which suffered MASSIVE delays in October-December 2010 due to the weather being snowy (5 cm of snow effectively halted my country ). You should ask the sender to phone the shipping company's customer service and have them track the parcel. The post office is ineffective, as the clerks often are rather clueless.

it was sent via TNT Post. Global Pack was the type of postage the seller used. The site i used to track the item is www.tracktrace.nl

The seller had gone to the Post office and file an enquiry about the item but nothing came up. i cant contact or email TNT Post to enquiry too......

So i should ask the seller to directly call up the TNT Post and find out who is the shipping company and enquire about it?

i am rather puzzled that the Post office cant find out who they had engaged to do the shipping and get them to track the item

[VTRSP1]

[TenzoR]

I sent several packages to UK before using ground with tracking. It took about 3 month on average to get from Canada to UK. The tracking, itself was pretty useless. It basically show the packaged checked into the postal office, it was out of the country and it arrived into the destination country.

[Sayer]

I sent several packages to UK before using ground with tracking. It took about 3 month on average to get from Canada to UK. The tracking, itself was pretty useless. It basically show the packaged checked into the postal office, it was out of the country and it arrived into the destination country.

Wow, an average of 3 months? I've had stuff get to me (in Canada) from Japan in two weeks!

[mb_c11]

it was sent via TNT Post. Global Pack was the type of postage the seller used. The site i used to track the item is www.tracktrace.nl

The seller had gone to the Post office and file an enquiry about the item but nothing came up. i cant contact or email TNT Post to enquiry too......

So i should ask the seller to directly call up the TNT Post and find out who is the shipping company and enquire about it?

i am rather puzzled that the Post office cant find out who they had engaged to do the shipping and get them to track the item

Ask him to call the TNT customer service and then he should explain the parcel appears to be lost and whether they can find it in their system. He can find the phone number on the TNT post site (http://www.tntpost.nl/).

The post office likely can't help him because:

1) they don't have access to all the fancy tracking software the customer service has (thank the privatisation of the Dutch postal services for that - most post offices are just shops that do parcels and registered letters next to being normal shopkeepers; they don't know much beyond the simple stuff )

2) According to official regulations a parcel is only lost after 6 months (if I recall correctly), and the shopkeepers/clerks usually keep to those rules much more stringently than the customer service. So clerks will likely say "we can't do anything". Customer service is more helpful (if you're nice to them).

[waterbok]

found some points at tntpost.nl

- did the seller fill out the customs form CN22?

- do you need a import license/permit for this item from the Executive Controller of Imports and Exports, Singapore

- did the seller wrote the adress in the correct way, varies from country to country in which order one has to write name street areacode place etc.

- did you give him your telefon or mobil number to write on the package.

all this can/could slow down delivery

it could be stuck at customs, according to tntpost it usually takes 4-5 workingdays and than final delivery depents on customs

hope your car didn't got lost and will land safely on all four wheels

[commiedoor]

i bought a clodzilla from a member in canada , he shipped it by seafreight , the cheapest way , and it took over 3 months to get here in australia , canada post told him3 weeks .. auspost told me 3 months .. ausport was right .... ring all post offices in volved to try and nail down a time ..

[TenzoR]

Wow, an average of 3 months? I've had stuff get to me (in Canada) from Japan in two weeks!

All depends on your service and custom. Rc-champ ships the same day I pay and it gets from Japan to Canada within a day or two. ExpressPost then takes over to get to me within a day after clearing Custom. But I pay through the nose for the service.