Non paying bidder on ebay, opinions needed...

[pizzachaude]

Hey guys!

I occasionnaly sell stuff on ebay, mostly RC related, and never had any problems until last week. I had some spare HPI Savage parts, listed them, and they sold for 21$. After a week of not receiving payment, I contacted the buyer and told him I'd ship everything as soon as payment received. He answered that he never bought anything. And so I opened a case with ebay, buyer insists he doesnt even have a Savage in the first place and used some, shall we say, innapropriate language. After checking in his feedback, I noticed that he bought some other Savage parts in december, busted!!!!

So what happens next? Should I just cancel the sale and assume all the fees with this sale and relist? Will ebay force him to pay? Will he be able to leave me negative feedback? If anyone else has had similar problems I'd like to hear how it turned out as this is the first time I've ever had any, thanks!

[KEV THE REV]

To save all of the hassle for the sake of $21 I'd go for cancelling the sale and recovering your FV fees etc and re-list it . I'd also block the buyer from bidding on any more of your sales

[TWINSET]

If you start and complete a non-paying bidder claim, then the 'buyer' cannot leave feedback and gets a non-paying strike against his account.

Then block him as a bidder on future sales.

[pizzachaude]

Thanks guys, this dude has sent me a couple of insulting emails, so I've decided to follow through with the non-paying bidder claim. I couldnt care less for the 20$, I'll just relist when this is over and that will be the end of it. I didnt think this kinda thing would happen to me, guess I was wrong, seems to be more widespread than I thought

[TWINSET]

If the insults came via eBay messages, don't forget to report them to eBay - may as well go all-in

[KEV THE REV]

+1

[pizzachaude]

Reported all the messages to ebay, this guy is amazing! Obviously cant write what he said here. So what happens next, ebay says I have a case open, I wait for ebay to reply saying the member wont pay? Thanks for the advice so far

[TWINSET]

One thing worth looking at in your eBay preferences;

eBay recently added the option to start the non-paying process automatically - see if that's checked on your profile - saves a lot of hassle in future.

If they don't pay, eBay does all the work for you

[pizzachaude]

Yeah, I found that out in the tutorial videos, will have it checked in the future.

[LOVE THE FOX]

Hey guys!

I occasionnaly sell stuff on ebay, mostly RC related, and never had any problems until last week. I had some spare HPI Savage parts, listed them, and they sold for 21$. After a week of not receiving payment, I contacted the buyer and told him I'd ship everything as soon as payment received. He answered that he never bought anything. And so I opened a case with ebay, buyer insists he doesnt even have a Savage in the first place and used some, shall we say, innapropriate language. After checking in his feedback, I noticed that he bought some other Savage parts in december, busted!!!!

So what happens next? Should I just cancel the sale and assume all the fees with this sale and relist? Will ebay force him to pay? Will he be able to leave me negative feedback? If anyone else has had similar problems I'd like to hear how it turned out as this is the first time I've ever had any, thanks!

Hey Pizza for sure setting up the "Auto Claim File" on Ebay for Non Bidders is the right way to go. I have done it, although a friend had to show me how. It makes life WAY easier for sure. Also my biggest complaint with Ebay is that people who don't pay doesn't seem to matter? I would have to think that sooner or later Ebay would kick them off or suspend them but I'm not sure that happens at all? Anyway set up the Auto Claim File and you'll be golden

If you need any help PM me and I can walk you thru it.

Regards,

Mike

[TWINSET]

Also my biggest complaint with Ebay is that people who don't pay doesn't seem to matter? I would have to think that sooner or later Ebay would kick them off or suspend them

Ebay operate a strikes policy for non-paying bidders, that's why it's important to report 'em.

Part of your 'buyer requirements' options is also the option to block bidders with any NPB strikes

Mine is set to block anyone who's received 2 NPB strikes in one year

[pizzachaude]

Twinset, I just set up my account same as yours, block 2 NPB in one year. And yes the other guy didnt seem to care about the non-paying bidder strike. I had relisted the item and it sold today and ebay credited the final value fees. Hopefully this doesnt happen too often, as I usually sell 1 or 2 items a month.

[Zac_F83]

Just for the record IF you cancel the transaction the fee's will be reversed (fee's will be dropped from your seller account) so no harm no foul.. the buyer just has to agree..

[LOVE THE FOX]

I did not know that. I have to check that out

[Zac_F83]

I should say the buyer/seller have to agree.... haha not just the buyer

[KEV THE REV]

Also , if you sell overseas you can block bids from countries you don't want to ship to. There are quite a few pre-set options of who can bid ,and from where, available too